Get in Touch with Al-Fayez Appliance Repair in Madinah

Frequently Asked Questions About Contacting Us and Booking

• How do I get in touch with Al-Fayez Appliance Repair?

  You can call us directly on 0571909848 from 9 AM until midnight any day, message us on WhatsApp at the same number, or email [email protected] — we’ll get back to you as soon as we can.

• How long does it take to respond to a repair request in Madinah?

  We usually answer calls and WhatsApp messages within minutes and schedule the visit based on where you are in Madinah. Areas close to Al-Difa District, like Al-Rawda and Al-Salam, often get a technician the same day. Farther areas may need to wait until the next day depending on our booking schedule.

• What are your working hours?

  We’re open daily from 9 AM until midnight, seven days a week, including Fridays and public holidays. Our phone support team is available throughout those hours.

• Do you cover all neighbourhoods in Madinah?

  Yes — we cover all of Madinah, including Al-Difa, Al-Azhari, Al-Iskan, Al-Mustarah, Al-Rawda, Al-Nakhil, Al-Salam and King Fahd District, plus all the surrounding suburbs. Have a look at our Service Areas page for details.

• Can I send a request through WhatsApp?

  Absolutely — WhatsApp is the fastest way to reach us. Send a description of the problem or a photo of the device to 0571909848 and we’ll confirm the appointment and estimated cost before the technician arrives.

• What devices do you repair and install?

  We specialise in TV repair for all types (LED, OLED and QLED screens), satellite dish installation and repair, and CCTV installation and repair. We also sell remote controls and a few small electronics.

• Where exactly is Al-Fayez Appliance Repair located?

  Our office is in Al-Difa District on Imam Al-Bukhari Street in Madinah, postal code 42377 (building number 4165). You can use the map above to find us, or call and we’ll send you the location on WhatsApp.

• Do you sell spare parts and accessories?

  Yes — we stock products and accessories such as TV and receiver remote controls, HDMI cables and CCTV accessories. You can visit our office or ask about delivery.

• Do I need to book in advance, or can I call anytime?

  You can call anytime during working hours, but we recommend booking ahead — especially at peak times like evenings and weekends — so we can get a technician to you at a time that suits you. Book now by phone or WhatsApp.

• Do you offer a free in-home inspection?

  Yes — we offer an initial on-site inspection of the device. It includes diagnosing the problem and giving you a price before any work starts, so you know exactly what’s involved with no obligation.

• Do you serve areas far from the city centre, like Al-Awali and Qurban?

  Yes — our mobile team covers all of Madinah, including outlying neighbourhoods like Al-Awali, Qurban, King Fahd District and Al-Mandasa. Arrival time depends on your location, and you can confirm availability on WhatsApp before booking.

• Do you provide a warranty on repair and installation work?

  Yes — we offer a warranty on repair and installation work that covers replaced parts. How long it lasts depends on the device and the service. The technician will explain the warranty details before starting work, so everything is clear from the outset.